Informações

Job Purpose

The duties of a Collections Associate include collection calls and/or correspondence in a fast-paced goal-oriented collections department. This individual will resolve and escalate disputes of accounts following the escalation process. The Collections Associate will utilize multiple technological systems and a high volume of emails and calls to complete daily tasks.

Duties and Responsibilities

• Timely and properly communicating with customer through ATC (AnytimeCollect) in accordance with the proven process and credit classes set forth.
• Calling past due accounts and scheduling follow-ups within ATC. Working with the customer accounts to ensure timely payments for invoices are received.
• Manage and complete all collections related administrative tasks, during scheduled times in the shared inbox.
• Send statements through ATC templates, sorting, organizing and reconciling against customer’s Accounts Payable notes.
• Escalate past due accounts to Collections Supervisor/DOCC
• Send customer disputes to terminals, per diem and chassis team for resolution. Escalating unresolved disputes after 3rd request to Collections Supervisor/DOCC.
• Reviewing customer credit limits to ensure they are within limits and credit terms. And send weekly review to Collections Specialist, Collections Supervisor/DOCC.
• Ensure resolved invoice disputes are sent for completion/final approval/adjustment.
• Obtain missing remittance for payments. Review misapplied checks, short-payments, over-payments and submit to Collections Specialist/Collections Supervisor for review/final approval.
• Remain organized and focused in fast paced high email/call volume environment.
• Taking credit card payments from COD customers, ensuring proper opening and closing of COD accounts.
• Working within customers systems if needed for collections