About Us
Trucking moves the American economy. It is a $1 trillion market, and it still runs on fragmented operations, thin margins, and technology a generation behind. Billor, short for "Bill of Rights," is the only company transforming this market end to end, combining Freight and Technology for Truck Drivers, Freight Brokers, and Small Carriers into a single ecosystem. We operate a fleet of several hundred heavy-duty trucks and run integrated business lines across freight, fintech, and technology platforms.

About the role
If you are passionate about Driver Support and want to make a difference in the daily lives of drivers and customers, join our team!

Responsibilities

Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed
Monitor and manage drivers' rest time, providing support when necessary
Assist drivers with issues related to supplies and proactively resolve possible problems
Conduct regular calls with active drivers for follow-up and problem resolution
Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented
Plan and execute campaigns to increase driver engagement and retention
Manage communication and monitoring of vehicle safety and maintenance campaigns
Develop and send mass communications to keep drivers and customers informed about important updates
Create and share training materials for drivers and customers
Monitor and update driver rankings based on performance metrics, creating gamification
Collect feedback from drivers after cancellation, seeking to identify improvements in the process
Manage the contract termination process and ensure completion of all termination step
Experience in Customer Success and proactive customer service