Director, Professional Services (North America, EMEA & APAC)

Job Summary

Sigga takes the paper out of industrial maintenance. From
offices across North America, Latin America, and Europe, we give the world's
largest refineries, mines, mills, and plants mobile SAP asset management that
their technicians actually use, and we are growing fast on the back of it.

We are hiring a Director, Professional Services to own the
customer base across North America, EMEA, and APAC: every implementation, every
rollout, and every services engagement outside LATAM. You will set the delivery
model for the regions, define the success criteria you are measured against,
and recruit and lead the Project Managers who carry the accounts.

You will carry real commercial weight. Services revenue, program
margin, billable milestone attainment, and cross-sell/up-sell growth across the
portfolio all sit with you, along with the budget, the executive air cover, and
the autonomy to go get them.

The seat is a visible one. You will report directly to the
Senior Vice President of Global Customer Operations, who owns Professional
Services, Customer Success and Customer Support, partner with Sigga executives
across Sales, Product, and Customer Success, and have direct access and
visibility to the Sigga CEO. You will travel globally, sitting across the table
from the operations and IT executives who run some of the largest industrial
companies in the world. If you want a book of business you can put your name
on, a team of your own, and a company that treats services as a growth engine,
this is your role.





Responsabilidades e atribuiçõesGeneral Accountabilities

Strategic Leadership and Program Oversight

·
Program Delivery: own end-to-end delivery of large-scale
programs across the regions, from greenfield implementations through rollout
expansions, against customer ROI goals and contractual SOW deliverables.

·
Growth Through Delivery: convert delivery performance into
services expansion and cARR growth through additional rollouts, training, full
consumption of purchased seat licenses, and cross-sell/up-sell.

·
Sales Engagement: partner with account executives on services
opportunities, scope and price the work, present the delivery approach to
prospects and customers, and negotiate services terms through to close.

·
SOW Ownership: write and negotiate SOWs and change orders;
protecting margin and holding delivery to what was signed.

·
Outcomes and KPIs: set and hit the success criteria that define
value realization for each account, keeping every program aligned to Sigga's
strategic priorities.

·
Risk and Issue Management: surface risks early and drive issues
to closure so billable milestones land on time and project hour overruns stay
contained.

·
Resource and Performance Management: deploy people, budget, and
time where they return the most, tracking program health and correcting course
fast.

Team Leadership and Collaboration

·
Team Building: recruit, hire, and lead the Project Managers who
carry the accounts, and set the performance standard the team is held to.

·
Mentorship and Coaching: develop project managers and functional
consultants, and keep the bench deep enough to absorb growth.

·
Cross-Functional Leadership: drive collaboration across Sales,
Product, and Customer Success, escalate risks early, and bring recommendations
with the solution attached.

·
Trusted Advisor: own the executive relationship at each account,
deliver a Sigga roadmap tied to their EAM objectives, and partner with Customer
Success to turn adoption into realized ROI.

Job Qualifications

Required

·
3+ years of SAP Plant Maintenance experience or equivalent
experience in maintenance, repair, planning and scheduling operations within
our target industries.

·
Demonstrated track record carrying services revenue, margin, or
utilization targets, with hands-on experience scoping, pricing, and negotiating
SOWs and change orders.

·
10+ years delivering professional services, consulting, or SaaS
implementation engagements for enterprise software at large, multi-national
accounts, including 3+ years leading project or program managers.

·
Executive-level escalation and conflict management across
internal and customer stakeholders.

·
Independent problem solver with high accountability to outcomes.

·
Strong verbal and written English, with the ability to run
executive conversations across regions.

·
Bachelor's degree (B.A. or B.S.) in a related field, or an
equivalent combination of education and experience.

Preferred

·
Delivery experience across two or more of North America, EMEA,
and APAC, managing distributed teams and customers in multiple time zones.

·
Experience with a professional services automation or CRM tool
for forecasting, staffing, and expansion pipeline.

·
Mobility implementation experience at an enterprise scale.

Other Requirements

·
Willing to travel up to 50% (domestic and international).

·
Multiple language skills: at least one of Spanish, French, or
German.